Traditionally, insurance companies rely on assessors for the estimation of repair costs which include part prices and labour costs. This in itself is a problem because:
- It takes close to a week to get a repair estimate when an accident is reported
- The estimates created are not easily verifiable for accuracy.
- Historical information for vehicle repairs is unavailable
- Part lists are manually kept
- Assessors and garages can collude to give inaccurate estimates causing fraud