PROBLEM STATEMENT

Traditionally, insurance companies rely on assessors for the estimation of repair costs which include part prices and labour costs. This in itself is a problem because:

  • It takes close to a week to get a repair estimate when an accident is reported
  • The estimates created are not easily verifiable for accuracy.
  • Historical information for vehicle repairs is unavailable
  • Part lists are manually kept
  • Assessors and garages can collude to give inaccurate estimates causing fraud

PROPOSED SOLUTION

Expaq Repair Estimating System makes the first critical step of the repair process seamless and efficient. This is by:

  • Maintaining a database of parts and updated prices
  • Maintaining a database of labor costs and other miscellaneous costs.
  • Creates estimates that are accurate, verifiable and accepted.
  • Avoid errors with parts look-up, part graphics prints etc
  • Reduces the time to process claims
  • Assessment reports can be uploaded and an accurate estimate of the cost of repair produced as a report by this system
  • Assessors can log their estimates from anywhere

KEY FEATURES

  • Assessment task creation

    Initiate vehicle assessment tasks, capturing essential information such as policy details, vehicle details, and damage descriptions to ensure accurate evaluations.

  • Bidding and Quotations

    Enables service providers like garages and windscreen fitters to submit competitive quotations for repair jobs, promoting transparency and cost-effectiveness in the selection process.

  • Estimate Creation

    Allows assessors to generate detailed repair estimates, including parts and labor costs, ensuring thorough evaluations for approval.

  • Estimate Processing

    The claims team reviews and processes the assessment reports, verifying accuracy and alignment with company policies before approval.

  • Windscreen repairs

    Focuses on assessing and managing windscreen damage repairs, streamlining the process for claims related to windscreen issues

  • Re-inspections

    Manages the process of reinspecting vehicles to verify damage, ensuring compliance with claim requirements and validating repair needs before proceeding.

  • Document Generation

    Automates the creation of all essential documents for accurate record-keeping throughout the assessment and repair process.

  • Automated Cost comparison

    Based on the parts catalog saved in the system, it is able to compare prices based on different suppliers against the estimate provided by assessors and garages.